Delete Your Account

You can delete your Upstimate account at any time. This applies to the Upstimate mobile app and the Upstimate order workspace and client portal, which share one account.

Option 1: in the mobile app

• Open the Upstimate app and sign in.
• Go to the Account tab, scroll to Danger zone and tap Delete account.
• Confirm, then enter your password. Your account is deleted right away.

Option 2: on the web

• Sign in: clients at the client portal, team members at the workspace.
• Open your Profile and choose Delete my account.
• Type DELETE, enter your password and confirm.

Option 3: ask us by email

If you can’t sign in, email support@upstimatebpo.com from the email address on your account with the subject “Account deletion request”. We confirm it’s you, delete the account and reply within 30 days.

What is deleted

• Your name, email address, company name and password.
• Any linked Google sign-in.
• Your access to every workspace and project. All your active sessions are signed out.
• A workspace where you were the only member. It is permanently deleted, with its projects, orders and files, 15 days after your request.

What is kept

Orders, tasks, comments, records and files you created inside a business’s workspace belong to that business and stay in its workspace. Your name is removed from them and they show as “Deleted user”. Invoices and payment records are kept as long as the law requires.

Deleted data can remain in our encrypted database backups until those backups are replaced. Backups are used only to restore service after a failure.

If you administer a workspace

If you are the only administrator of a workspace that has other members or clients, make someone else an administrator, or delete the workspace, before you delete your account. The app and the website will tell you if this applies.

Questions? Contact us at support@upstimatebpo.com. See also our Privacy Policy.